Nitya Jois Portfolio

City data doesn't move people, narrative does. I translated fragmented infrastructure datasets into a framework that gave decision-makers something to act on.

Urban Systems Research & Experience Strategy | Internal Tool

Industry: Urban Analytics

Gensler City Infrastructure Analysis

City data doesn't move people, narrative does. I translated fragmented infrastructure datasets into a framework that gave decision-makers something to act on.

Urban Systems Research & Experience Strategy | Internal Tool

Industry: Urban Analytics

NewRoots: Rethinking Spousal Relocation

Relocation systems support the employee. They overlook the spouse and the identity they lose. I designed for the invisible stakeholder.

Service Design Research & Innovation | B2C

Industry: Global Mobility

NewRoots: Rethinking Spousal Relocation

Relocation systems support the employee. They overlook the spouse and the identity they lose. I designed for the invisible stakeholder.

Service Design Research & Innovation | B2C

Industry: Global Mobility

NewRoots: Rethinking Spousal Relocation

Relocation systems support the employee. They overlook the spouse and the identity they lose. I designed for the invisible stakeholder.

Service Design Research & Innovation | B2C

Industry: Global Mobility

METHOD SPOTLIGHTS

Some of the methods behind how I reframe problems.

DIARY STUDIES
What does learning actually feel like from the inside, week by week, in a child's own words?

CONCEPT TESTING

Good intentions don't change behavior. I tested what actually does.

CONCEPT TESTING

Good intentions don't change behavior. I tested what actually does.

IN-FIELD OBSERVATION

How people move through space tells you what no survey will. I watched first, then designed.

IN-FIELD OBSERVATION

How people move through space tells you what no survey will. I watched first, then designed.

SERVICE BLUEPRINT

What should AI handle, what should never leave human hands and how do you structure a system that makes that distinction clear?

CO-DESIGN WORKSHOPS
When what a founder believes about their brand and what users actually feel don't match, that gap is the brief.

METHOD SPOTLIGHTS

How I navigate complex problems

WRITING

Projects where reframing the problem changed the outcome.

Projects where reframing the problem changed the outcome.

Some of the methods behind how I reframe problems.

How I navigate complex problems

Perspectives shaped through practice.

Perspectives shaped through practice.

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